🇨🇦 CANADA
SHIPPING
Shipping rates will be calculated at checkout. Depending on where you are located in Canada, you get FREE Ground shipping for orders over $200 (before tax). Please be advised that Duties and Taxes are not included in the shipping total (where applicable).
RETURNS
If the item you've ordered isn't what you expected, doesn't fit, or you've just changed your mind, contact Emily at emily@mountainkids.ca and we'll get you sorted with a return shipping label and further instructions on how to complete the return. We are happy to offer preferred bulk rates through our carriers. The cost of return shipping will be confirmed before the shipping label is generated and the refund amount will be reduced to account for this cost.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a gift card or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and must have the tags attached.
REFUNDS
Once your return is received, inspected, and determined to meet the conditions above, will process a refund to the payment method used to place the order.
Please note:
- The cost of the return shipping label will be deducted from the final refund. This amount will be confirmed with you before we issue the return shipping label.
- Shipping charges on your original order are not refundable.
EXCHANGES
The best way to make an exchange is to return the unwanted goods for a full refund and place a new order for the goods you'd like instead.
🇺🇸 🇲🇽 INTERNATIONAL 🇦🇺 🇳🇿
SHIPPING
Shipping rates will be calculated at checkout. Please be advised that customs fees and duties are not included in the shipping total - these will vary on your local import regulations.
RETURNS
Unfortunately we cannot offer returns or exchanges on international orders at this time unless there is an issue with the product. If there is an issue with the quality of the item you have received, please email emily@mountainkids.ca and we will find a solution for you!
